COVID-19 Office Protocols

As part of our ongoing efforts to keep you informed, we would like to update you on how Oral Surgery Associates will continue to provide care as we all navigate the pandemic. Our guiding principles remain the same: providing the highest quality care in the safest possible environment for both our patients and staff. 

You will see some changes when it is time for your next appointment.  We made these changes to help protect our patients and staff by taking such steps as:

  1. Universal masking:  We have instituted universal masking throughout the practice.  All OSA staff members and patients are required to wear a mask at the practice.  OSA kindly requests that patients and any necessary escorts bring their own. 
  1. Screening Procedures for OSA staff members:  We have instituted daily screening procedures whereby all OSA staff members are rigorously screened prior to beginning their work day.
  1. Screening procedures for patients: Our office will communicate with you before your appointment to ask some screening questions as well as when you arrive for your appointment.  We will also be taking your temperature with a touchless thermometer.   Because of this, we ask that you arrive 10 minutes before your scheduled appointment time.   
  1. PPE and Cleaning:  All of our doctors and clinical staff will wear N-95 or equivalent masks and face shields, so we may look a bit different the next time you see us!  As always, treatment rooms are terminally cleaned after each patient.
  1. Check in and Check Out areas:  We have installed plexiglass at our patient contact areas to further minimize the risk of viral transmission.
  1. Hand Hygiene:   Hand sanitizer will be used as you enter and throughout the practice.
  1. Appointments: We are asking patients to come to their appointments alone to reduce the number of people in the reception area. The exceptions (limit to 1 person per patient) are:
  • One parent of a minor patient
  • Patients who need assistance for safe mobility
  • Patient who need assistance with memory
  • Patients undergoing sedation or general anesthesia
  1. Online Registration and Documents:  We are strongly encouraging patients to fill out our registration forms and other documents online through our website, including submitting photos of insurance cards to minimize patient-staff contact and patient’s time spent in the reception areas.   
  1. Waiting Areas: You may see that our waiting rooms will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.  We have also arranged the seating areas to follow social distancing guidelines. 
  1. Appointments :  Your appointment will be managed to allow social distancing between patients, meaning the availability of appointments will be limited.   We thank you in advance for your patience and flexibility.   We will work our hardest to ensure that we are on time as much as possible, but will never compromise the care of our patients to do so.
  1. Secure telehealth services. We now offer video and telephone visits for certain types of appointments. A video visit is like your regular in-person visit, just over video, via computer, smartphone, or tablet. These video visits allow your provider to assess your health situation remotely and make appropriate care recommendations in an interactive, safe environment and at non-traditional times if needed.

Your confidence in the care we provide is of utmost importance to us. We are committed to providing the safest care for our patients during these challenging times. We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. Take care, stay safe and continue your efforts to stop the spread of this virus in our communities. Your dedication to this fight and following guidance is making a real difference.

To make an appointment, please call our office at 207-772-4063. 

Sincerely,

The Doctors and Staff at Oral Surgery Associates

Oral & Maxillofacial Surgery Associates

20 Long Creek Drive
South Portland, Maine 04106

Monday – Thursday
8:00 am – 5:00 pm
Friday
8:00 am – 3:00 pm

T: 207-772-4063
F: 207-772-8641
Billing: 207-772-3027
[email protected]