Insurance & Billing

OSA is contracted with several medical and dental insurance companies and will submit a claim for services to your provider on your behalf. It is your responsibility to make sure that our providers are in your plan by contacting your insurance company.  At the time of service, you will be responsible for all fees that are not covered by your insurance, including co-pays, deductibles, co-insurance, and non-covered services or items received. We gladly offer pre-treatment estimates, but please be aware that charges may differ depending on the nature of your procedure. We strive to be as accurate as possible in calculating your responsibility but, with so many variations in policies and fee schedules, we are not always exact.

 

Billing Office: 207-772-3027

Referrals

If you have an HMO medical insurance policy and are being seen for an evaluation other than extractions, you are responsible for obtaining a medical referral from your primary care physician.

Self Pay

We welcome self-paying patients when insurance coverage is not available for our services. Patients without insurance are responsible for paying in full at the time of service. If you are unable to pay your balance in full, you will need to make prior arrangements with our Accounting Department.

Medicare

Our practice no longer participates with Medicare and will not submit any claims to Medicare for reimbursement. You can still be treated at our office and will be fully responsible for payment of services and any associated lab fees.

Accident/Worker’s Compensation

If your injury is a result of an accident and/or happened in your workplace, please inform the receptionist immediately. We will gladly file a claim on your behalf, but in order to do so, you must provide us with all of the claim information prior to your appointment.

Lab Work

All services that require lab work will be billed by the contracted lab. You may receive a bill from Strata or NorDx. Please contact their billing department prior to calling our office as we do not have access to their billing information.

Medical Records

We will provide you a copy of your medical records upon request. Depending on the nature of your request, we may need you to sign a letter of release prior to having your records copied and you may be subject to a fee. Please allow up to 30 days for this request to be processed.

Collections

If you do not pay your balance within 30 days of receiving your first statement then we will begin the collection process. You are responsible for all collection fees should your account be submitted to collections. If there are any questions about a bill that you receive, please contact us immediately.

Billing

If you receive a bill from us, it is because we believe the balance is your responsibility. Insurance companies are required to pay claims within 30 days. Please contact your insurance company first, if you think there is a problem. If you have any questions about your bill, please call our billing department immediately at 207-772-3027.
Acceptable Payment Types

We accept payments in the office, by mail, and over the phone.

  • Cash
  • Personal Checks (a $25 charge plus bank fees will be assessed for any returned checks)
  • Debit and Credit Cards: Visa, Mastercard, Discover, and American Express.
  • Care Credit

Financing Options

Wells Fargo Health Advantage

A credit card with budget flexibility for health care expenses. Your Wells Fargo Health Advantage credit card also brings you revolving line of credit that you can use over and over again, special financing where available, convenient monthly payments to fit your budget, easy-to-use online account management, and bill payment options. The Wells Fargo Health Advantage credit card is issued with approved credit by Wells Fargo Bank, N.A.

Lending Club

Lending Club is a flexible financing option that allows you to take advantage of an affordable payment plan that offers:

  • A simple application process
  • Rates based on amount financed and your credit history
  • Low monthly payments
  • No upfront fees or payments

 

Oral & Maxillofacial Surgery Associates

20 Long Creek Drive
South Portland, Maine 04106

Monday – Thursday
8:00 am – 5:00 pm
Friday
8:00 am – 3:00 pm

T: 207-772-4063
F: 207-772-8641
Billing: 207-772-3027
[email protected]